Cancellation Policy
We understand that circumstances may arise where you need to cancel your order shortly after placing it. We will always do our best to assist you while keeping our order processing as smooth and efficient as possible.
Cancellation Timeframe
If you wish to cancel your order, please contact us within 12 hours of completing your purchase.
During this initial period, your order may not yet have entered the processing or fulfilment stage, which means cancellation may still be possible.
Please note that a $4.95 cancellation fee applies to all approved cancellations. This fee covers the transaction and processing costs incurred when your order was placed.
Orders Already in Processing
After the 12-hour cancellation window, your order may already be:
- Processed
- Packed
- Preparing for shipment
- Dispatched
- Transferred to the courier
Once your order has reached any of these stages, cancellation can no longer be guaranteed.
If your order has already been processed or shipped, we kindly ask you to wait until it arrives. You may then request a return in accordance with our Return & Refund Policy.
How to Request a Cancellation
To request a cancellation, please contact our customer care team as soon as possible at:
Please include your full name and order number so we can locate your order quickly.
Customer Support
We will always do our best to assist you with your cancellation request.
Please note that contacting us within the 12-hour timeframe does not guarantee cancellation if your order has already entered processing.
For any questions, please contact: