Return & Refund Policy

Important Notice

Please read our Return & Refund Policy carefully before placing your order.

No exceptions will be made to the conditions of our 30-Day Money-Back Guarantee, as you agree to these terms at the time of purchase.

This policy does not limit any rights you may have under applicable Australian Consumer Law for faulty, defective or incorrectly supplied products.

Returning a Product

Timeframe

You have 30 days after receiving your order to request a return.

Unfortunately, if more than 30 days have passed since your order was delivered, we are unable to offer a return, refund or exchange under our 30-Day Money-Back Guarantee.

Return Conditions

To be eligible for a return, your item must be:

• Unused and unworn
• In the same condition in which you received it
• Returned with all original tags and labels attached
• Returned in its original packaging where reasonably possible

Items showing signs of wear, washing, alteration, damage or improper use may be refused.

Damage Due to Personal Use

Rebecca & Julia is not responsible for damage caused after delivery as a result of:

• Misuse
• Negligence
• Improper handling
• Incorrect washing or care
• Accidental damage
• Normal wear and tear

Manufacturing defects or products that arrive damaged, incorrect or faulty will be assessed separately.

Exceptions

For hygiene reasons, certain products cannot be returned for a change of mind once they have been worn, opened or had their protective seal removed.

This includes, but is not limited to:

• Underwear
• Lingerie
• Other sealed hygiene-sensitive products

These restrictions do not affect any rights you may have if a product is faulty or does not meet applicable consumer guarantees.

How to Start a Return

To request a return, please email us at:

info@rebeccaandjulia.com

Please include:

• Your full name
• Your order number
• The item(s) you wish to return
• The reason for your return
• Your contact information
• Clear photographs if the item is damaged, defective or incorrect

Our customer care team will review your request and provide you with the appropriate return instructions.

Please do not send your return before receiving our return instructions.

Return Address

Returns must be sent to our designated return facility in Asia.

The exact return address will be provided by our customer service team once your return request has been approved.

Please do not send products to any address shown on the original parcel unless instructed to do so by our customer service team.

Return Shipping Costs

Return shipping costs for change-of-mind returns are the responsibility of the customer.

International return shipping costs generally start from approximately A$25, depending on the size and weight of your parcel, the selected shipping provider and destination.

We strongly recommend using a trackable shipping service.

Rebecca & Julia cannot be held responsible for change-of-mind return parcels that are lost or damaged while being returned.

Where a product is confirmed to be faulty or incorrectly supplied, return costs will be handled in accordance with applicable consumer law.

Refunds

Refund Procedure

Once your returned item has arrived at our return facility, it will be inspected.

You will then receive an email confirming whether your refund has been approved or rejected.

If approved, your refund will be processed and returned to your original payment method.

Please allow up to 10 business days for us to process an approved refund after your return has been received and inspected.

Your bank or payment provider may require additional processing time before the funds appear in your account.

Delayed or Missing Refunds

If you have received confirmation that your refund has been processed but have not yet received it:

• Check your bank or credit card account again
• Allow additional processing time from your payment provider
• Contact your bank or card issuer if necessary

If you still have not received your refund after the expected processing period, please contact us at:

info@rebeccaandjulia.com

Defective, Damaged or Incorrect Products

Please inspect your order once it arrives.

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible at:

info@rebeccaandjulia.com

Please include:

• Your order number
• A description of the issue
• Clear photographs or videos showing the problem

Once the issue has been reviewed and confirmed, we will provide an appropriate solution, which may include a replacement, refund or another remedy where applicable.

Nothing in this policy is intended to exclude or restrict any rights you may have under the Australian Consumer Law.

Order Cancellation

Due to our automated order processing system, orders are processed quickly after being placed.

If you would like to cancel or modify your order, please contact us within 24 hours of placing your order.

After this period, we cannot guarantee that your order can still be cancelled or changed.

If your order has already been processed or shipped, you may request a return after receiving it in accordance with this Return & Refund Policy.

30-Day Money-Back Guarantee

At Rebecca & Julia, we want you to shop with confidence.

That is why eligible purchases are covered by our 30-Day Money-Back Guarantee.

You have 30 days after receiving your order to decide whether your purchase is right for you. If you wish to return it, simply contact us within this period and follow the return instructions provided by our customer service team.

All return conditions described in this policy apply.

Questions?

If you have any questions about a return, refund, exchange or your order, our customer care team is happy to assist you.

Email: info@rebeccaandjulia.com