Terms & Conditions – Rebecca & Julia Brisbane
This website is operated by Rebecca & Julia Brisbane.
Throughout the site, the terms “we”, “us” and “our” refer to Rebecca & Julia Brisbane.
Rebecca & Julia Brisbane offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
General Use of the Site
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service” or “Terms”), including any additional terms, conditions and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants and contributors of content.
Please read these Terms of Service carefully before accessing or using our website.
By accessing or using any part of the website, you agree to be bound by these Terms.
Article 1 – Definitions
Return period: The period during which a customer may request a return under our 30-Day Money-Back Guarantee.
Consumer: A natural person purchasing products primarily for personal, domestic or household use.
Business: Rebecca & Julia Brisbane and the legal entity operating the online store.
Distance contract: A contract concluded between the business and consumer using online or other remote means of communication.
Article 2 – Company Identity
Trading name: Rebecca & Julia Brisbane
Email: info@rebeccaandjulia.com
Article 3 – Applicability
These Terms and Conditions apply to every offer made by Rebecca & Julia Brisbane and to every order and agreement entered into between Rebecca & Julia Brisbane and the consumer.
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
Article 4 – The Offer
We aim to provide complete and accurate descriptions of all products offered through our online store.
Product photographs and images are intended to represent our products as accurately as possible. However, colours may vary slightly depending on lighting, photography and the display settings of your device.
Obvious typographical errors, pricing errors or other mistakes in an offer do not bind Rebecca & Julia Brisbane. If an error affects an order that has already been placed, we will contact the customer as soon as reasonably possible.
Product availability may change without notice. Products shown as available may become unavailable due to demand or stock limitations.
Article 5 – The Contract
A contract is formed when the customer places an order, accepts the applicable terms and successfully completes the required payment process.
After placing an order, the customer will receive an order confirmation at the email address provided during checkout.
We reserve the right to cancel or refuse an order where necessary, including in cases of suspected fraud, incorrect pricing, payment failure or product unavailability. Where an order is cancelled after payment has been received, the applicable payment amount will be refunded.
Article 6 – 30-Day Money-Back Guarantee
We want our customers to feel confident when shopping with Rebecca & Julia Brisbane.
Customers may request a return within 30 days after receiving their order under our 30-Day Money-Back Guarantee.
To qualify for a change-of-mind return, products must generally be returned in their original condition, unworn, unused and with any original labels or tags attached.
Customers should contact us at info@rebeccaandjulia.com before returning an item so that we can provide the applicable return instructions.
Once the returned item has been received and inspected, approved refunds will be processed using the original payment method.
Our 30-Day Money-Back Guarantee is provided in addition to, and does not replace, any rights or remedies available under the Australian Consumer Law.
Article 7 – Return Costs
For returns made because of a change of mind or where the customer decides that an otherwise compliant product is not suitable, return shipping costs are the responsibility of the customer unless otherwise stated by Rebecca & Julia Brisbane.
Where a product fails to meet the consumer guarantees provided under the Australian Consumer Law, applicable return costs will be handled in accordance with Australian law.
Original shipping charges, where applicable, are not refundable for change-of-mind returns unless otherwise stated.
Article 8 – Exclusions and Return Restrictions
Our change-of-mind return policy may not apply to:
- Products that have been worn, used, washed, damaged or altered after delivery;
- Products returned without their original labels or tags;
- Personalised or custom-made products;
- Certain hygiene-sensitive products where the hygienic seal has been removed or broken.
These exclusions relate to our voluntary change-of-mind policy only.
They do not limit any rights a consumer may have where a product is faulty, unsafe, incorrectly described or otherwise fails to comply with the consumer guarantees under the Australian Consumer Law.
Article 9 – Pricing
All prices displayed on our website are stated in Australian Dollars (AUD) unless otherwise indicated.
Prices include applicable GST where required by law.
We reserve the right to change product prices and promotional offers at any time without prior notice.
Any discount or promotional offer is subject to the conditions stated with that promotion.
Where automatic quantity discounts or promotional discounts are offered, these will be applied according to the conditions displayed on our website or at checkout.
Article 10 – Payment
Payment must be completed using one of the payment methods available at checkout.
The customer is responsible for providing complete and accurate billing and payment information.
An order will not be considered successfully paid until the relevant payment provider has confirmed the transaction.
We reserve the right to cancel an order where payment cannot be successfully processed or authorised.
Article 11 – Shipping and Delivery
We offer Free Premium Shipping with Australia Post where indicated on our website.
Once an order has been processed and dispatched, customers will receive tracking information where available, allowing them to follow the progress of their delivery.
Delivery estimates shown on our website are estimates only and may be affected by circumstances outside our reasonable control, including carrier delays, weather, peak shopping periods and other logistical disruptions.
Customers are responsible for providing a complete and accurate delivery address.
If an order cannot be delivered because incorrect or incomplete delivery information was provided, additional delivery costs may apply.
We aim to fulfil and deliver orders within the timeframes communicated on our website and, unless otherwise agreed, within a reasonable period.
Article 12 – Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Depending on the circumstances, where a product fails to meet an applicable consumer guarantee, a customer may be entitled to a repair, replacement, refund or another remedy provided under Australian law.
Our own returns policy, Money-Back Guarantee and any warranties offered by Rebecca & Julia Brisbane are provided in addition to these statutory rights.
Article 13 – Complaints
If you experience a problem with an order, product or our service, please contact us as soon as reasonably possible at:
info@rebeccaandjulia.com
Please include your order number and a clear description of the issue so that our customer service team can assist you.
We aim to review and respond to customer enquiries as quickly as reasonably possible.
Nothing in this section limits a consumer’s rights under the Australian Consumer Law.
Article 14 – Intellectual Property
Unless otherwise stated, all content appearing on the Rebecca & Julia Brisbane website, including text, logos, graphics, photographs, product descriptions, website design and other materials, is owned by or licensed to Rebecca & Julia Brisbane.
Content from our website may not be reproduced, distributed, modified or used for commercial purposes without prior written permission, except where permitted by law.
Article 15 – Website Availability
We make reasonable efforts to keep our website available and functioning correctly.
However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.
We may temporarily suspend or modify parts of the website for maintenance, updates or other operational reasons.
Article 16 – Limitation of Liability
To the maximum extent permitted by law, Rebecca & Julia Brisbane will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.
Nothing in these Terms excludes, restricts or modifies any liability, right or remedy that cannot legally be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.
Article 17 – Changes to These Terms
We reserve the right to update or modify these Terms and Conditions from time to time.
The most current version will always be published on this page.
Changes will take effect once published unless otherwise stated.
Customers are encouraged to review these Terms periodically.
Article 18 – Governing Law
These Terms are governed by applicable Australian law, including the Australian Consumer Law where relevant.
Nothing in these Terms prevents a consumer from exercising any rights available to them under applicable Australian consumer protection legislation.
Article 19 – Contact Information
For questions about these Terms and Conditions, your order or our services, please contact:
Rebecca & Julia Brisbane
Email: info@rebeccaandjulia.com